Thomas Edison made over 1000 unsuccessful attempts creating the light bulb.
When asked about how it felt to fail 1000 times, he simply responded with saying, “I didn’t fail 1000 times. The light bulb was an invention with 1000 steps.”
How many of us throw our hands up and surrender the dream at step 2? I’m guilty.
It’s quite dangerous to not repeatedly fail.
Prediction: Please, thank you, I’m sorry, and I love you will be the most useful and, I bet, unusual words heard and used 100 years from today for us, our lives, and our businesses.
Sadly, they’re already quite unusual today in the hustle and bustle of commerce, he-said-she-said culture, and everyday life.
Things change when we know we’re loved, when we belong, and when we know we’re cared for. For one, there is no pull in the green of the greener grass that is constantly offered by the massess.
Do your customers think or do they know they’re loved by you and that you are grateful for them?
P’s and Q’s: the all too often forgotten business of business.
How do I get to _____? Where’s a good place to _______? What does it mean when ________? Como se dice ________?
This is tourist talk.
The masses are tourists of their dreams. Only visiting every so often and never fully learning the language.
Change gears.
This is who I am. This is where I’m going. This is what this all means.
A citizen says and knows such things.
If no one has ever told you this, I’m sorry – but you are most definitely worthy of citizenship in your dreams.
Enter. Interact. Partake. Soak it in. Drink it up. This is real.
Saying please and thank you to your customers always pays a much greater dividend than discovering the flaws and weaponry of your competition.
Couple thoughts:
Business success loves standing in the shadows of the customer spotlight.
Customer Care > Competition Concern.
Ashton.Gustafson 