Category Archives: Leadership

Seeing Is Believing

There is a difference between being a looky loo and one who actually sees what’s happening or the meaning behind something.

Looking is for the passerby’s. Seeing always beckons a response.

Looking leaves us empty-handed. Seeing finds us rich in thought.

See what I mean? >; Look at me.

Followers look for someone to follow. Leaders see the way.

Stop and look at art, or a flower, or a sunset, or a child today. Now that you’ve looked, think about what you’ve just seen.

In that same mindset look to your world.

Now tell us what you see.

Better yet, show us.

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The Bridges

There is a bridge between your dream and your reality.

Think of those you classify as a hero, mentor, or leader. They live on these bridges. They are never content on this side of the ravine.

Ask them how they got to where they are and they always go back to their stories of finding, building, and sometimes even stumbling onto these bridges.

There is a bridge to wisdom. There is a bridge to love. There is a bridge to wealth. There is a bridge to creativity. There is a bridge to peace. There is a bridge to fulfilment.

Just know that what got you here won’t get you there. You’re going to need another bridge.

Dreaming is the easy part, but reality will require a bridge.

And if you can’t find a bridge, please find a way to build one.

The world needs you on the other side of the ravine.

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Quotes For Summer Thinking Which Should Lead To Summer Action

A few quotes I’ve been dwelling on this summer…

  • It is not the smartest or most intelligent species that survive, but the species that is adaptable to change. Charles Darwin
  • The time to nurse and idea is at its birth. Napoleon Hill
  • One way to work the system is to work the system. The other way is to refuse to work it. Seth Godin
  • If we are going to create wow experiences, we must become courageous. This is a personal, psychological bridge we need to cross. Michael Hyatt
  • Here’s to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes… the ones who see things differently — they’re not fond of rules… You can quote them, disagree with them, glorify or vilify them, but the only thing you can’t do is ignore them because they change things… they push the human race forward, and while some may see them as the crazy ones, we see genius, because the ones who are crazy enough to think that they can change the world, are the ones who do. Steve Jobs

Remember, resistance is very content with your knowledge bank, as long as you don’t go spend its deposits. Therefore, we can’t just read words like these, we must live them.

#LTMP

 

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Know-It-Alls

One of the problems graduating from school, finishing a book, or having listened to a message is that we get really proud of what we now know.

I would argue that today, at this very moment, you know most of what you need to know to succeed in your ventures.

You know what you should or should not eat. You know who you need to call. You know the difficult tasks that need to be done. You know. I know you know.

You know what it would take to think back on your day as you drive home this evening and be able to check ‘yes’ on “denting the world.”

Some thoughts for your Monday:

Resistance is very content with your knowledge bank, as long as you don’t go spend its deposits.

Know-it-all’s are noisy. Do-it-all’s are quite musical.

&

Just doing it > Just knowing it.

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Leave Them Asking How & Leave The Cat In The Box

No matter the transaction, the service, or the product – when you leave the customer asking “How did they do that???” – you win.

Zappos calls this “wowing” your customer. Wow is now a verb.

You win because astonishment is sharable. We can’t keep astonishing things to ourselves. So we share how you “wow’d” us and the people who hear the story come to you at some point to see it for themselves.

Secondly, you win because they come back for another wow at some point. AND, Sale #2 is a much easier credit card swipe for them than sale #1. “Swipe. Now wow me again, please.”

Examples of leaving the customer asking how….

  • The amazingly rolled sushi roll.
  • The perfectly done hairdo.
  • The custom fitted suit.
  • The perfectly played song set.
  • The 10 minute oil change.
  • The 3 day shipping arriving the next day.
  • Etc.

The problem here is if they can find out how you do what you do they may:

A) Find a way to do it themselves.

B) Go find someone, not you, to do it cheaper.

This is highly unlikely if your wow is off the charts though.

In summary, just to be safe, don’t let your “wow” cat out of the box.

PS – Here’s a secret. Loving your neighbor (customer) like yourself wow’s 99.9% of the time. I’m not asking you to reinvent the wheel. I’m simply asking you be human.

#LTMP

 

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